No More Tears

Dear Johnson & Johnson,

I'm not a regular user of Johnson's Baby Shampoo, but when I needed a small travel bottle I chose your product because I recognized the brand and its good reputation.

I was surprised on unscrewing the bottle's lid to find a foil seal across the opening. Much of my surprise came from being in the shower at the time. Finding that I did not have my pen knife, I had to scratch a hole in the seal with my fingernails.

I then tried to squeeze out some shampoo. A golden droplet bulged out of the opening, but I found no shampoo in my hand. After two or three such attempts, I realized that the foil had in fact been a light gilding on a clear plastic seal.

A plastic seal that was stronger and more flexible than foil would have been, spanning an opening smaller than my little finger and therefore impossible to poke through from the outside.

I finally managed to squeeze the bottle hard enough to break the plastic seal--an act which also deposited a larger than necessary portion of shampoo in my hand.

In conclusion, although I appreciate the corporation's efforts to reassure me about the purity and authenticity of my little travel bottle of Johnson's Baby Shampoo, I would be just as content if it had a less vigorous security system.

Best regards,
J. L. Bell